KPIs
Service delivery, response time, engagement, funding efficiency, growth and partnerships.
Impact
We measure outcomes, not just activity, so partners can show funders and communities what changed.
Two kinds of indicators
IPIs
Stability, education, empowerment, wellbeing, community resilience and systemic change.
Six-step framework
- Define your outcomes.
- Baseline where you start.
- Measure consistently.
- Analyze results.
- Respond with improvements.
- Report transparently.
Methods
Six Sigma tools, control charts, stratified sampling, regression, before and after studies, and mixed methods.